Privacy Policy

Introduction

silvantada is committed to protecting the privacy and personal information of our clients. This Privacy Policy explains how we collect, use, store, and safeguard your data when you use our corporate property rental services in Malaysia.

We operate in compliance with the Personal Data Protection Act 2010 (PDPA) of Malaysia and adhere to recognized data protection principles. If you have questions about this policy or your personal data, please contact us at [email protected].

Information We Collect

Personal Information You Provide

When you inquire about or rent properties through silvantada, we collect information including:

• Name, email address, and phone number
• Company affiliation and job title
• Passport or identification details for lease agreements
• Payment information and billing addresses
• Project details and accommodation requirements
• Emergency contact information

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and geographic location data
• Browser type and operating system information
• Pages viewed and time spent on our website
• Referring website or search terms used to find us
• Cookie data (see our Cookie Policy for details)

Information from Third Parties

We may receive information about you from corporate clients who arrange accommodations on behalf of their employees, property owners, and service providers who assist with tenancy management.

How We Use Your Information

We process your personal data for the following purposes:

Service Delivery

• Processing property inquiries and rental applications
• Preparing and managing lease agreements
• Coordinating move-in and move-out procedures
• Arranging housekeeping, maintenance, and other property services
• Providing customer support during your tenancy

Communication

• Responding to your questions and service requests
• Sending booking confirmations and lease documentation
• Providing updates about property matters or policy changes
• Sending service-related notifications and reminders

Business Operations

• Processing payments and managing billing
• Maintaining records for legal and accounting purposes
• Analyzing service usage to improve our offerings
• Conducting tenant satisfaction surveys

Legal Basis for Processing

We process your personal data based on:

• Contractual necessity to provide rental services
• Your consent for specific uses such as marketing communications
• Legitimate business interests in operating our property management services
• Legal obligations under Malaysian law and property regulations

Data Sharing and Disclosure

We share your information only as necessary to provide our services and comply with legal requirements:

Service Providers

We work with third-party vendors who assist with:

• Property maintenance and housekeeping services
• Payment processing and financial services
• Website hosting and technical infrastructure
• Customer relationship management systems

These providers have access only to information necessary for their specific functions and are contractually obligated to maintain confidentiality.

Property Owners

We share relevant tenant information with property owners as required for lease agreements and property management. This includes identification details, contact information, and tenancy records.

Corporate Clients

When companies arrange accommodations for their employees, we provide necessary information to corporate billing contacts and HR departments coordinating the arrangements.

Legal Requirements

We may disclose information when required by Malaysian law, court orders, or regulatory authorities, or when necessary to protect our rights, property, or safety.

Data Security Measures

We implement appropriate technical and organizational measures to protect your personal data:

• Encrypted transmission of data over secure connections (HTTPS)
• Secure storage systems with access controls and authentication
• Regular security assessments and updates to our systems
• Staff training on data protection and confidentiality obligations
• Physical security measures for offices and file storage
• Vendor contracts requiring data protection compliance

While we employ industry-standard security practices, no system can be entirely secure. We cannot provide absolute guarantees against unauthorized access or data breaches.

Data Retention

We retain your personal information for different periods depending on the purpose:

• Active tenancy records: Duration of lease plus seven years for legal compliance
• Financial records: Seven years as required by Malaysian accounting regulations
• Inquiry and booking data: Three years from last contact
• Marketing communications: Until you withdraw consent
• Website analytics data: Two years from collection

After retention periods expire, we securely delete or anonymize personal data unless longer retention is legally required.

Your Rights

Under Malaysian data protection law, you have the following rights regarding your personal information:

Right to Access

You may request copies of the personal data we hold about you. We will provide this information within 21 days of receiving your request, subject to identity verification.

Right to Correction

If your personal information is inaccurate or incomplete, you may request corrections. We will update our records promptly upon verification.

Right to Withdraw Consent

Where processing is based on your consent, you may withdraw it at any time. This will not affect the lawfulness of processing before withdrawal.

Right to Object

You may object to processing of your data for marketing purposes or where processing is based on legitimate interests. We will cease such processing unless we have compelling grounds to continue.

Right to Lodge Complaints

If you believe we have not handled your data appropriately, you may file a complaint with the Personal Data Protection Department of Malaysia.

To exercise these rights, contact us at [email protected]. We may require identification verification before processing requests.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience and analyze site usage. For detailed information about our cookie practices, please review our Cookie Policy.

You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect website functionality.

Children's Privacy

Our services are intended for adults aged 18 and older. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected data from someone under 18, we will delete it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify current tenants via email if changes materially affect data handling
• Post notice of changes on our website homepage

Continued use of our services after policy changes constitutes acceptance of the updated terms.